iVisit: Connecting Patients and Families

During this unprecedented time, it’s more important now than ever that our patients in the hospital can connect virtually to family and friends.

Christine Keyes, MD, an Emergency Department physician at Prisma Health, realized the effect that the necessary no-visitation policy at Prisma Health facilities was having on patients. 

“It is heartbreaking,” said Dr. Keyes. “It’s isolating and very frightening for patients not to be able to see loved ones. It’s a missing piece of what brings us comfort, what helps us to heal.” 

Dr. Keyes was motivated to find an alternate way for patients and families to communicate. What came to mind was the method used by interpreters in the Prisma Health setting: an iPad™ on a rolling stand with a gooseneck arm that a patient could see at the bedside. She began connecting with others in the organization to turn her dream into reality. In record time, many internal departments have worked together to deliver the first fifty iPads™ to most critical patients with more iPads™ being distributed over the next few weeks.  

In these challenging days, Prisma Health providers are having to deliver difficult news without being able to look a family member in the eyes. Patients on ventilators are not able to hear “I love you,’ one more time. Nurses at the bedside are not able to involve family members in a way they are accustomed. Virtual visits are not a perfect solution, but they can provide the face and voice of a loved one to someone longing for connection. You can help connect patients to loved ones by donating to the iVisit: Connecting Patients and Families Fund. Please make your donation here.

We realize that community businesses or individuals may want to donate iPads™ directly to the iVisit: Connecting Patients and Families. However, please know that as a healthcare leader, Prisma Health must follow the highest standards for procurement, which excludes certain types of supplies from being used, including individual new or used iPads™. The iPads™ must be able to be tracked and programmed through our IT department for security purposes and our infection control department must put in place safety protocols for IPad™ use.

Again, we are greatly appreciative of the positive response from our community involvement during the COVID-19 crisis and hope you will consider making a monetary gift to aid in purchasing iPads™ for our patients to connect to loved ones. Make your gift here.

Mail checks to:
Prisma Health Office of Philanthropy
300 East McBee, Suite 503
Greenville, SC  29601

Make your contribution online for #GivingTuesday

TEXT from a cell phone

Text iVisit to 41444

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